Terms & Conditions.


Please read the following important terms and conditions before you buy anything on our website and check that they contain everything which you want and nothing that you are not willing to agree to.

Summary of some of your key rights:

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:

  • up to 30 days: if your goods are faulty, you can get a refund;
  • up to six months: if it can’t be repaired or replaced, then you’re entitled to a full refund in most cases;
  • up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06.

Please note our paints and finishes are custom made to order, due to this we are unable to offer or accept any refunds or returns for our paints and finishes. 

The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.

This contract sets out:

  • your legal rights and responsibilities;
  • our legal rights and responsibilities; and
  • certain key information required by law.

In this contract:

  • We’, ‘us’ or ‘our’ means Ananya Fine Jewellery and Design Limited t/a Ananya, a company incorporated in England and Wales with registered company number 11041760. Our registered address is Vaughan Chambers, Vaughan Road, Harpenden, Hertfordshire, United Kingdom, AL5 4EE. Our VAT number is 321069044; and 
  • You’ or ‘your’ means the person using our site to buy goods from us.
  • ‘Products’ means the products that you purchase using our site. 

If you don’t understand any of this contract and want to talk to us about it, please contact us by sending an email to info@ananya.com..

  • Introduction
      1. If you buy goods on our site you agree to be legally bound by this contract.
      2. This contract is only available in English. No other languages will apply to this contract.
      3. When buying any goods you also agree to be legally bound by:
        1. our website Terms of Use, Privacy Policy, Cookie Policy and any documents referred to in them; and
        2. extra terms which may add to, or replace some of, this contract. We will contact you to let you know if we intend to do this.

    All of the above documents form part of this contract as though set out in full here.

  • Information we give you
        1. By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
          1. read the acknowledgement email (see clause 4.3); or
          2. contact us using the contact details at the top of this page.
        2. The key information we give you by law forms part of this contract (as though it is set out in full here).
        3. If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
  • Your privacy and personal information
        1. Our Privacy Policy is available here.
        2. Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
  • Ordering goods from us
        1. Below, we set out how a legally binding contract between you and us is made.
        2. You place an order on the site by following and completing our online checkout process (‘Order’). Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.
        3. When you place your order at the end of the online checkout process (e.g., when you click on the ‘pay now’ button), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.
        4. We may contact you to say that we do not accept your order. This is typically for the following reasons:
          1. the goods are unavailable;
          2. we cannot authorise your payment;
          3. you are not allowed to buy the goods from us;
          4. we are not allowed to sell the goods to you;
          5. you have ordered too many goods; or
          6. there has been a mistake on the pricing or description of the goods.
        5. We will only accept your order when we email you to confirm this (Confirmation Email). At this point:
          1. a legally binding contract will be in place between you and us; and
          2. we will dispatch the goods to you.
        6. You may not be able to buy certain goods because you are too young. These are set out on the relevant webpage for the goods.
  • Returns 
        1. As a consumer, when you buy via our Website you are entitled to return your Products to us for any reason any time within 28 days of delivery of the Products to you or your representative, provided you are able to provide evidence of purchase of the Product from us (usually by providing us with a copy of your receipt).
        2. To arrange a return please email info@ananya.com citing 'Return' in the Subject Box. The cost of shipping will be deducted from your refund and taken from the full amount of sale processed. Please provide evidence of purchase of the Product within the body of the email along with the order number and items you would like to return.
  • Refunds
        1. If you are entitled to a refund, we will refund to you all payments received from you for the Products that you have chosen to return to us within 14 days of our receipt of the Products from you.
        2. We may deduct any applicable amount from the refund if such Products are returned to us in an unsaleable condition.
        3. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
  • Delivery
      1. The estimated date for delivery of the goods is set out in the Confirmation Email (see clause 4.5).
      2. If something happens which:
        1. is outside of our control; and
        2. affects the estimated date of delivery;

    we will let you have a revised estimated date for delivery of the goods.

    1. Delivery of the goods will take place when we deliver them to the address that you gave to us.
    2. Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will:
      1. let you know;
      2. cancel your order; and
      3. give you a refund.
    3. You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.
    4. We may deliver your goods in instalments. If you want to see whether your goods may be delivered in this way, click on the information button at any time during the online checkout process.
  • Payment
        1. We accept all major credit cards and debit cards.
        2. The prices displayed on our Website are quoted in local currency where applicable.
        3. All prices are quoted with applicable local value added tax charges and local duties included, exclusive of delivery charges and packaging, which will be charged at the rates specified during the checkout process.
        4. We will from time to time apply reductions against the normal prices of selected products and/or their shipping costs. We may do this by applying promotional codes to the listings of those products on the Website in which case the deductions will be labelled on the Website and applied automatically at the checkout stage of your purchase transaction.
        5. We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy (see clause 3) or breach by us of our duties under applicable laws we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
        6. All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps and we will advise you of this during the online checkout process. 
        7. Your credit card or debit card will only be charged at the time of you submitting an Order to us.
  • Nature of the goods
      1. The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:
        1. are of satisfactory quality;
        2. are fit for purpose; and 
        3. match the description, sample or model. 
      2. We must provide you with goods that comply with your legal rights.
      3. The packaging of the goods may be different from that shown on the site.
      4. While we try to make sure that the colours of our goods are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you use.
      5. Any goods sold:
        1. at discount prices;
        2. as remnants; or
        3. as substandard;

    will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.

    1. If we can’t supply certain goods we may need to substitute them with alternative goods of equal or better standard and value. In this case:
      1. we will let you know if we intend to do this but this may not always be possible; and
      2. you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.
  • Faulty goods
        1. Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the top of this contract. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:
          1. visit our webpage; 
          2. contact us using the contact details at the top of this page; or
          3. visit the Citizens Advice website www.citizensadvice.org.uk or call 03454 04 05 06.
        2. Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
        3. Please contact us using the contact details at the top of this page, if you want:
          1. us to repair the goods;
          2. us to replace the goods;
          3. a price reduction; or
          4. to reject the goods and get a refund.
  • End of the contract
  • If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

  • Limit on our responsibility to you
      1. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
        1. losses that:
          1. were not foreseeable to you and us when the contract was formed;
          2. that were not caused by any breach on our part;


    1. business losses; and
    2. losses to non-consumers.
  • Disputes
      1. We will try to resolve any disputes with you quickly and efficiently.
      2. If you are unhappy with:
        1. the goods;
        2. our service to you; or
        3. any other matter,

    please contact us as soon as possible whereby we will look to resolve the dispute using our internal complaint handling procedure which is available on request. 

    1. If you want to take court proceedings, the courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this contract.
    2. The laws of England and Wales will apply to this contract.
  • Third party rights
  • No one other than a party to this contract has any right to enforce any term of this contract.