Shipping, Delivery & Returns

Special instructions for orders shipped to the USA
Please note customer Tax ID may be requested for any orders shipping to the U.S.A., You hereby agree for us to share your contact number and/or email address at the time of delivery in order for the relevant logistics company to contact you.

By making a purchase on ananya.com, you agree to us sharing the above details.

Orders

'Buy Now' or 'Make to order'?

'Buy now' piece are currently in stock and available for immediate shipping. For orders placed before midday we will endeavor to dispatch your the same day- subject to payment approval and availability.

Items which are sold out can be 'Made to order'.
Please note, all 'Made to order' items require 4-6 weeks, from order to delivery.

Please Note: All 'made to order', 'custom' and 'bespoke' orders are Final Sale and not eligible for refund or return.

Full details of our return policy and final sale items can be found in our terms and conditions.

Delivery

Please be aware that all orders will require a signature on delivery. Please keep this in mind when giving your delivery address (home or work) and for high value items we always recommend using your billing address.

Please note the delivery times may vary depending on your location; please allow a longer delivery window for hard to reach locations.

All import duties, sales taxes or other import costs, incurred at the point of entry into the destination country are the responsibility of the customer.
If you have any questions of wish to clarify anything related to international deliveries, please contact us at info@ananya.com

Exchanges and Returns

We are sure you will love each and every piece of Ananya Fine Jewellery, but if you would like to return your purchase please email us within 10 days of receiving your order at: info@ananya.com

Please include in the email:

Name
Order Number
Delivery address

A member of our team will be in touch with your Return Merchandise Authorization (RMA) number, to help you process your return.

All items returned should have a Return Merchandise Authorization (RMA) number and unidentified returns may be returned to the sender.

Please Note: All 'made to order', 'custom' and 'bespoke' orders are Final Sale and not eligible for refund or return.

Full details of our return policy and final sale items can be found in our terms and conditions.

How to package your returns
We kindly ask that you return items in their original 'Ananya' packaging.

All of our jewellery is checked and packaged by hand in London, UK to ensure the highest standard.